cub99 Privacy Policy

1. Introduction

Welcome to cub99 ("we", "our", "us", or "cub99"). cub99 operates the online gaming platform accessible at cub99.lat, offering sports betting, live casino, slot games, Teen Patti, Cricket Betting, and related entertainment services primarily to players in Malaysia.

This Privacy Policy describes how cub99 collects, processes, stores, and protects personal data about you when you visit our website, register an account, use our services, or otherwise interact with us. By accessing or using any part of the cub99 platform, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all cub99 products and services, including our website at cub99.lat, mobile-responsive interfaces, customer support channels (including Live Chat and WhatsApp), promotional communications, and any related services.

2. Data We Collect

cub99 collects personal data through several channels. We have organised these into the following categories:

2.1 Information You Provide Directly

• Full legal name (as per your MyKad or passport)
• Date of birth (used to verify that you meet the minimum age requirement of 21 years)
• Email address and contact number
• Residential address (including city, e.g. Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru)
• Government-issued identification documents for KYC (Know Your Customer) verification
• Payment method details, including bank account numbers, Touch 'n Go eWallet credentials, Boost wallet references, and card details (Visa/Mastercard)
• Username and password (stored in hashed, non-reversible form)
• Player preferences and self-imposed limits (e.g. deposit limits, session time limits)

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths within cub99.lat
• Session timestamps and login/logout records
• Betting activity, game history, and transaction records
• Cookie identifiers and similar tracking technologies (see Section 5)

2.3 Information from Third Parties

• Identity verification data from KYC/AML service providers
• Fraud detection signals from payment processors (e.g. Maybank, CIMB, Public Bank)
• Responsible gaming flags from self-exclusion registries, where applicable

3. How We Use Your Data

cub99 processes your personal data only for lawful, specific, and legitimate purposes. The primary purposes for which we use your information are as follows:

• Account creation and management: To register your cub99 account, verify your identity, and maintain your player profile.
• Service delivery: To process bets, deposits, withdrawals, and game participation across all cub99 products including Sportsbook, Slots, cub99 Casino, Teen Patti, and Cricket Betting.
• KYC and AML compliance: To verify that you are who you say you are, that you are at least 21 years old, and to detect and prevent money laundering or fraudulent activity.
• Customer support: To respond to enquiries submitted via Live Chat, WhatsApp, or email at [email protected], and to maintain a record of those interactions for quality assurance.
• Responsible gaming: To monitor gameplay patterns, enforce player-set deposit and session limits, and to flag potentially problematic gambling behaviour in accordance with our Responsible Gaming commitments.
• Security and fraud prevention: To detect suspicious logins, prevent unauthorised account access, and protect both cub99 and our players from malicious activity.
• Personalisation: To tailor content, promotions, and game recommendations to your preferences — only where you have not opted out of marketing communications.
• Legal and regulatory obligations: To comply with applicable laws, respond to lawful requests from regulatory authorities, and enforce our Terms & Conditions.

4. Sharing & Disclosure

cub99 does not sell, rent, or trade your personal data. We may share your information with carefully vetted third parties only in the following limited circumstances:

• Payment processors and financial institutions: Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, Visa, and Mastercard — to process your deposits and withdrawals securely.
• Identity verification providers: Licensed KYC/AML service providers who assist us in confirming player identities and screening for financial crime risk.
• Technology infrastructure providers: Cloud hosting, content delivery, and security services that support the operation of cub99.lat. These providers process data strictly on our behalf under data processing agreements.
• Regulatory and law enforcement authorities: Where cub99 is legally compelled to disclose information — for example, in response to a court order, subpoena, or lawful request from a government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you in advance if this occurs.

All third-party service providers engaged by cub99 are contractually obligated to handle your personal data securely, use it only for the specified purpose, and comply with applicable data protection standards.

5. Cookies & Tracking Technologies

cub99 uses cookies and similar technologies (including web beacons and local storage) to enhance your experience on our platform, maintain session continuity, and analyse usage patterns. Here is a breakdown of the types of cookies we use:

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may impair certain features of cub99, including the ability to stay logged into your account. For guidance on managing cookies in common browsers, refer to your browser's official help documentation.

6. Data Retention

cub99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention approach is as follows:

• Active account data: Retained for the duration of your account relationship with cub99, plus a minimum of five (5) years following account closure to meet AML and financial record-keeping obligations.
• Transaction records: Retained for a minimum of seven (7) years in accordance with financial regulatory requirements applicable in the jurisdictions where cub99 operates.
• Customer support communications: Retained for up to three (3) years after the date of your last interaction with our support team.
• Marketing preferences: Retained until you withdraw consent or request removal from our marketing lists.
• Technical and log data: Typically retained for up to twelve (12) months, unless required longer for security investigation purposes.

When data is no longer required, cub99 takes reasonable steps to securely delete or anonymise it so that it can no longer be associated with you personally.

7. Security Measures

cub99 takes data security seriously and has implemented a multi-layered security framework to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• Transport Layer Security (TLS): All communications between your browser and cub99 servers are encrypted using TLS 1.2 or higher.
• Password hashing: Player passwords are never stored in plain text. We use strong one-way cryptographic hashing algorithms to store credentials.
• Access controls: cub99 staff access to player data is strictly role-based and limited to those who need it to perform their job functions. All access is logged and audited.
• Secure data centres: Player data is stored on servers in access-controlled, physically secure data centre environments.
• Regular security assessments: We conduct periodic vulnerability assessments and security reviews of our platform infrastructure.
• Fraud monitoring: cub99 employs automated and manual monitoring systems to detect unusual account activity, suspicious login attempts, and potential account takeover scenarios.

While we make every effort to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, cub99 will notify affected users promptly in accordance with applicable legal requirements.

8. Your Rights

As a cub99 player, you have meaningful rights over your personal data. cub99 is committed to honouring these rights promptly and without undue friction. Your rights include:

• Right of access: You may request a copy of the personal data cub99 holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account details directly within your cub99 profile settings.
• Right to erasure ("right to be forgotten"): You may request that cub99 delete your personal data where there is no compelling reason for us to continue processing it. Note that some data may need to be retained to satisfy legal or regulatory obligations even after account closure.
• Right to restrict processing: You may ask cub99 to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to cub99, enabling you to transfer it to another service provider.
• Right to object: You may object to cub99 processing your personal data for direct marketing purposes at any time. You can unsubscribe from marketing emails using the link in any such email, or by contacting us directly.
• Right to withdraw consent: Where cub99 processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our Data Protection team via Live Chat or by emailing [email protected]. We aim to respond to all legitimate data subject requests within thirty (30) calendar days.

9. Minors & Age Policy

cub99 does not knowingly collect personal data from individuals under the age of 21. As part of our registration and KYC process, all players are required to submit identity verification documents confirming that they meet this age threshold. Any account found to belong to a person under 21 will be suspended immediately, all funds will be handled in accordance with our Terms & Conditions, and the personal data associated with that account will be securely deleted.

If you are a parent or guardian and believe that a minor may have accessed cub99 or provided personal data to us, please contact us immediately at [email protected] so we can take prompt action.

We also encourage all adults to make use of parental control software and device-level restrictions to prevent minors from accessing online gambling platforms.

10. Third-Party Services & Links

cub99 may integrate with or reference third-party service providers in the course of delivering our platform — including payment gateways (Maybank, CIMB, Public Bank, Touch 'n Go, Boost, Visa, Mastercard), game software providers, and customer support tools. These third parties operate under their own separate privacy policies, and cub99 is not responsible for their data handling practices.

From time to time, cub99 may include links to or from partner pages and informational resources. The inclusion of such references does not constitute an endorsement of those parties' privacy practices. We encourage you to review the privacy policies of any third-party services you choose to engage with.

Where third-party services process your personal data on cub99's behalf, we ensure that appropriate data processing agreements are in place, contractually requiring those parties to process your data only as directed by cub99 and in compliance with applicable data protection standards.

11. Changes to This Policy

cub99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Effective Date" shown at the top of this page
• Post a notice on the cub99 homepage or send a notification to your registered email address for significant changes
• Where required by applicable law, seek your renewed consent before implementing material changes

We encourage you to review this Privacy Policy periodically to stay informed about how cub99 is protecting your data. Your continued use of our platform following the posting of any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cub99 handles your personal data, our team is here to help. You can reach us through any of the following channels:

• Live Chat: Available 24/7 directly on cub99.lat — our average response time is 3–5 minutes.
• Email: [email protected] — for formal data subject requests or privacy-related enquiries.
• WhatsApp: Available via our Live Chat widget for players who prefer messaging.

For formal data subject access requests, please include your full registered name, account username, and a clear description of your request to help us process it efficiently within the thirty (30) day response window.