Gaming is meant to be enjoyable — a form of entertainment, not a way to solve financial problems or escape daily stress. cub99 is committed to giving every Malaysian player the tools and information they need to keep things fun, healthy, and under control.
At cub99, responsible gaming is not just a checkbox — it is part of how we operate every single day. We believe that a well-informed, in-control player has a genuinely better time, and that is what we want for everyone who joins our platform across Malaysia, whether you're in Kuala Lumpur, Penang, Johor Bahru, or Petaling Jaya.
We provide practical tools that let you define your own limits, take breaks when needed, and reach out for help the moment things feel off. Our support team is available around the clock via Live Chat, and we work alongside recognised responsible gaming organisations to make sure the help available is credible and effective.
One thing that never changes: cub99 enforces a strict 21 years and above policy on all games and wagering activities. Age verification is mandatory during registration, and we reserve the right to request supporting documents at any time. Underage gambling is illegal and causes harm — we take this seriously with zero exceptions.
Built directly into your cub99 account — no need to call anyone, just log in and set them up yourself.
Set a maximum amount you can deposit into your cub99 account on a daily, weekly, or monthly basis. Once your limit is reached, no further top-ups are accepted until the period resets. Reducing your limit takes effect immediately; increasing it requires a 24-hour cooling period so the decision is never impulsive.
Define the maximum amount of money you are comfortable losing within a set timeframe. Once that threshold is hit, cub99 will automatically restrict further play for the remainder of the period. This is one of the most effective ways to keep your gaming budget firmly in check.
It is easy to lose track of time when you are in the middle of a match or a slot run. Set a session timer and cub99 will display an on-screen notification when your chosen playtime is up, giving you the nudge to step away, stretch, and reassess before continuing.
Enable periodic pop-up reminders that show how long you have been playing and how much you have wagered during the session. These brief check-ins are designed to keep you grounded and help you make conscious decisions rather than playing on autopilot.
Need a short break from gaming without committing to full self-exclusion? A cool-off period lets you temporarily suspend your cub99 account for 24 hours, 7 days, or 30 days. During this time, you cannot log in, deposit, or place any bets. The pause is immediate upon request.
If you feel your gaming has become a problem, self-exclusion is the strongest tool available. You can close your cub99 account for a minimum of 6 months or permanently. Once activated, it cannot be reversed during the chosen period — even if you request it. Your safety takes priority over your account activity.
Problem gambling can creep up on anyone, regardless of income level or how long you have been playing. The earlier you spot the warning signs, the easier it is to address them. Be honest with yourself — and remember, asking for help is a sign of strength, not weakness.
If you recognise any of the following patterns in yourself or someone you know, we strongly encourage reaching out to our support team or one of the resources listed further down this page.
All cub99 players must be at least 21 years old. This is non-negotiable and enforced at registration and throughout your account lifetime.
Online gambling involves real money, real risk, and decision-making that requires full adult maturity. In Malaysia, responsible gaming guidelines and operator best practices consistently point to 21 as the appropriate minimum age for casino-style wagering — and cub99 upholds this standard without compromise.
During registration, you will be required to confirm your date of birth. We may request a copy of your National Registration Identity Card (MyKad) or passport at any point to verify your age. Accounts that cannot be verified are suspended immediately.
If you are a parent or guardian and you suspect a minor is accessing online gaming platforms, we recommend using parental control software and keeping your login credentials private. Contact our support team immediately if you believe a minor has accessed a cub99 account.
We employ automated checks and manual review processes to prevent anyone under 21 from creating or using an account.
We reserve the right to request official ID — MyKad, passport, or other government-issued documents — at any time.
Requesting self-exclusion at cub99 is straightforward and takes only a few minutes. Once activated, our team processes it without delay. There are no persuasion attempts, no retention offers, and no waiting period before it kicks in.
You can choose a fixed exclusion period (6 months, 1 year, or 5 years) or opt for permanent closure. During the exclusion period, you will not receive any promotional emails or bonus notifications from cub99.
Visit the cub99 Login page and sign in using your registered credentials. If you are unable to log in, our Live Chat team can initiate the exclusion on your behalf immediately.
Navigate to the Responsible Gaming section within your account settings. All player protection tools — including deposit limits, cool-off, and self-exclusion — are grouped here in one place.
Choose from a 6-month, 1-year, 5-year, or permanent exclusion. Read the terms carefully — once confirmed, the exclusion cannot be lifted early regardless of circumstances.
Submit your request. cub99 will lock your account within minutes and send you a confirmation. Any remaining balance will be returned via your registered withdrawal method within 3–5 business days.
Self-exclusion is a powerful step, but professional support can help you address the underlying reasons. Please refer to the resources section below for helplines and counselling services available in Malaysia.
These organisations offer free, confidential counselling and support for individuals and families affected by problem gambling in Malaysia.
Malaysia's national welfare hotline offering free counselling and referral services. Available 24 hours a day, 7 days a week.
Helpline: 15999
Emotional support service for those in distress. Confidential and non-judgmental — available by phone in Kuala Lumpur and across Malaysia.
03-7627 2929
International peer-support fellowship with active chapters in Malaysia. Regular meetings in KL and Penang for those seeking community-based recovery.
Community-based support
Our in-house responsible gaming team is available 24/7 via Live Chat. Ask about any tool, request a limit change, or initiate self-exclusion right now.
Response under 5 minutes
Here are some of the questions our support team receives most often about responsible gaming at cub99. If yours is not listed, reach out via Live Chat.
Gaming is at its best when it is fun, controlled, and stress-free. Set up your limits today, explore our games at your own pace, and know that cub99's responsible gaming tools are always there when you need them.
🔞 cub99 is strictly for players aged 21 and above. Please gamble responsibly.